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Search results for “customer centricity”
Why do hotel companies have so many brands?
03/12/2019
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5:14:10 PM
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Hotel brands do matter. But they matter more to hotel owners than to hotel customers.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
How digital tech changes guests' offline/on-property expectations
01/15/2019
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4:05:17 PM
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In fact, studies show that 67% of customers say their standards for good experiences are higher than ever, but 51% of customers say most companies fall short of their expectations for great experiences.
What should the travel industry understand about China in 2019?
02/05/2019
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6:54:57 PM
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Cities are the primary attraction for Chinese outbound travelers. Nearly 92% of total Chinese outbound travel spending is received by major global cities.
6 pillars behind lm group’s dynamic packages’ stellar performance
01/18/2019
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6:30:12 PM
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lm group believes that its prowess is growing owing to its robust inventory, business processes, algorithms and enhanced perception among travellers around dynamic packages.
OpenJaw CEO: 7 challenges airlines face in 2019
01/12/2019
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3:03:00 PM
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Airlines should learn from tech titans about the acquisition and use of data.
Flyiin secures first funding round of €2.4 million for airline booking platform
01/23/2019
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2:04:44 PM
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Flyiin was originally built as a consumer-facing service for air bookings. It switched to a B2B model in the summer of 2018.
Expedia closing in on $100 billion as it aims to be world’s largest travel platform
12/10/2018
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8:39:00 AM
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Okerstrom called on hotel owners and operators to “learn from what’s happening in the alternative accommodation” space.
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